LPG eKYC Online 2026 allows eligible domestic LPG consumers to complete Aadhaar-based identity verification digitally instead of always visiting an LPG distributor. The Government’s official PMUY website provides a self face-based biometric Aadhaar authentication process using the respective oil company’s mobile application together with the Aadhaar FaceRD application.
The process is relevant to customers using the three major public-sector LPG brands: Indane, Bharat Gas and HP Gas. The exact screens and available options can differ depending on the oil company, account status and current app version, so consumers should use only official applications and websites.
Can LPG eKYC Be Done Online From Home?
Yes. The official PMUY e-KYC page provides instructions for completing self face-based biometric Aadhaar authentication through the customer’s oil company app and Aadhaar FaceRD. This can allow eligible customers to complete supported verification using a smartphone without visiting their LPG distributor.
However, the online option may not appear for every customer or every type of LPG service. If your account does not provide the online e-KYC option, you may need to contact the authorised LPG distributor or the relevant company’s official customer-support channel.
LPG eKYC Apps for Indane, Bharat Gas and HP Gas
The official PMUY website identifies the customer applications used for the three oil companies:
| LPG Company | Official Customer App |
|---|---|
| Indane | IndianOil ONE |
| Bharat Gas | Hello BPCL |
| HP Gas | HP PAY |
| Aadhaar Face Authentication | Aadhaar FaceRD |
The PMUY website currently lists IndianOil ONE, Hello BPCL and HP PAY for the respective LPG services and provides the self face-based e-KYC workflow.
Indane Gas eKYC Online 2026
Indane customers can use the official IndianOil ONE app for LPG-related services. The PMUY website lists IndianOil ONE as the customer app for IndianOil LPG services.
To check whether e-KYC is available:
- Install or open the official IndianOil ONE app.
- Log in using your registered customer details.
- Look for an e-KYC, Aadhaar authentication or KYC option if displayed.
- Follow the instructions shown in the app.
- When face authentication is requested, complete the process using Aadhaar FaceRD.
- Wait for the authentication result and check your LPG account status.
The exact menu names may change as the app is updated, so follow the current instructions displayed inside the official application.
IndianOil ONE App Download
Android: IndianOil ONE on Google Play
iPhone/iPad: IndianOil ONE on the App Store
Bharat Gas eKYC Online 2026
Bharat Gas customers can use the official Hello BPCL application for Bharatgas services. The Government’s PMUY website lists Hello BPCL as the customer app for Bharat Gas, while the current app provides LPG-related services.
If the e-KYC option is available for your connection, open the app and follow the Aadhaar verification instructions.
How to Complete Bharat Gas eKYC
- Download and open Hello BPCL.
- Sign in with your registered details.
- Select the LPG/Bharatgas section.
- Check for the available e-KYC or Aadhaar authentication option.
- Enter the information requested by the official application.
- Complete face authentication when prompted.
- Check the resulting KYC or authentication status.
BPCL’s digital services can include Aadhaar-based services subject to the applicable Aadhaar framework and user consent.
Hello BPCL App Download
Android: Hello BPCL on Google Play
HP Gas eKYC Online 2026
HP Gas customers can use HP PAY and HPCL’s official LPG services. The PMUY website identifies HP PAY as the customer application for HP Gas services.
Customers should open the official app, sign in and check whether Aadhaar e-KYC or authentication is available for their LPG account. If the online option is shown, follow the instructions provided by HPCL.
HP Gas eKYC Steps
- Download the official HP PAY app.
- Open the application and log in.
- Access your HP Gas/LPG account.
- Look for the e-KYC or Aadhaar authentication service.
- Provide the requested Aadhaar information and consent.
- Complete face authentication using the supported Aadhaar FaceRD workflow.
- Check your account for the updated verification status.
HP PAY App Download
Android: HP PAY on Google Play
iPhone: HP PAY on the App Store
What Is Aadhaar Face Authentication?
Aadhaar face authentication is a biometric verification method developed by UIDAI. It uses 1:1 matching, meaning the face captured during authentication is matched against the facial biometric associated with the particular Aadhaar number. UIDAI also describes face authentication as a consent-based process.
It is a contactless method, which can be useful as an alternative to fingerprint-based authentication in supported services. Face authentication can also be used in a self-assisted mode when the requesting entity supports that workflow.
How Aadhaar FaceRD Works for LPG eKYC
For the self-service face-based e-KYC process described by the Government, consumers need the relevant oil company application plus Aadhaar FaceRD.
During authentication, the application guides you through the face-capture process. UIDAI recommends keeping the entire face visible, looking directly at the camera and remaining still during capture. Good lighting and an unobstructed face can also help improve the chances of successful authentication.
Tips for Successful Face Authentication
- Keep your entire face inside the camera frame.
- Look directly at the camera.
- Keep your face still during capture.
- Use a well-lit location.
- Avoid strong shadows on your face.
- Remove items that obstruct facial features when instructed.
- Follow any movement or blinking instructions displayed by the application.
If authentication repeatedly fails, UIDAI says an error code can be displayed, which can be used when contacting the concerned entity for resolution.
Mobile Requirements for Aadhaar Face Authentication
UIDAI currently states that Android devices used for face authentication should meet specified requirements, including:
- Android 9 or above
- At least 4 GB RAM
- Display size of 5.5 inches or greater
- Camera resolution of 13 MP or greater
- 64 GB storage, with at least 500 MB free space
These specifications are subject to change according to UIDAI’s FaceRD requirements.
Therefore, customers should also make sure that their phone can install and run the current official FaceRD application before starting the LPG e-KYC process.
What You Need for LPG KYC Online
Before starting the process, keep the following ready:
- Aadhaar details
- Registered mobile number
- LPG consumer/account information
- Smartphone with a working front camera
- Stable internet connection
- Official LPG company application
- Aadhaar FaceRD, when required by the supported workflow
Additional documents may be required for certain offline KYC or account-related requests. For such cases, follow the requirements provided by the LPG company or authorised distributor rather than uploading documents to an unofficial website.
What If LPG eKYC Is Not Working?
If your LPG e-KYC fails, do not immediately assume that your LPG connection has been cancelled. First check the basic technical requirements.
Try the following:
- Update the official LPG application.
- Make sure the required Aadhaar authentication application is installed.
- Check your internet connection.
- Clean the front camera.
- Move to a well-lit area.
- Keep your face fully visible.
- Check whether your device meets the current FaceRD requirements.
- Retry the authentication process.
- Note any error code displayed.
- Contact the relevant LPG company or authorised distributor if the problem continues.
UIDAI specifically advises users to contact the concerned entity with the displayed error code when face authentication repeatedly fails.
Can LPG KYC Be Completed at the Distributor?
Yes. Online self-authentication is a convenient option where supported, but customers can still use the authorised LPG distributor for services that require assisted verification or when the digital process is unavailable.
The PMUY website also provides offline KYC-related documents and information for LPG services.
If your LPG account has incorrect personal details, a KYC issue or another service-related problem that cannot be resolved through the app, contact the distributor rather than using an unofficial third-party service.
Is Aadhaar FaceRD Required for LPG eKYC?
For the self face-based biometric Aadhaar authentication workflow described on the official PMUY e-KYC page, the customer’s oil-company app is used along with Aadhaar FaceRD.
UIDAI likewise states that users of face authentication need the application of the requesting entity and the Aadhaar FaceRD application.
This does not mean every LPG-related KYC or customer-service request will necessarily use face authentication. The available method depends on the service and the requesting entity’s workflow.
Is Aadhaar FaceRD Available on iPhone?
The availability of face-authentication components can depend on the supported workflow and the requesting entity. The Government’s PMUY e-KYC page provides download options for the supported oil-company applications and Aadhaar FaceRD.
UIDAI’s current information also notes that FaceRD is used as part of supported face-authentication workflows and that the required device specifications can change. Therefore, iPhone users should follow the official download and authentication options presented by the PMUY page and the relevant oil company rather than installing an unofficial application.
LPG eKYC Online: Official App Links
For safety, download LPG applications only from recognised app stores and verify the developer name before installing.
Indane Gas
IndianOil ONE – Android: Download from Google Play
IndianOil ONE – Apple: Download from the App Store
Bharat Gas
Hello BPCL – Android: Download from Google Play
HP Gas
HP PAY – Android: Download from Google Play
HP PAY – Apple: Download from the App Store
Aadhaar Face Authentication
Aadhaar FaceRD – Android: Download from Google Play
For official Aadhaar services, consumers should rely on UIDAI’s official website and app-store listings rather than links shared through social media or unknown websites.
Important Safety Tips for LPG eKYC
Aadhaar-based authentication involves personal identity information, so users should be careful about where they enter their details.
Follow these safety precautions:
- Download apps only from official app stores.
- Check the app developer before installing.
- Do not install an unofficial APK claiming to be an LPG KYC app.
- Never share your Aadhaar OTP with an unknown person.
- Never share your UPI PIN or bank password for LPG KYC.
- Do not allow remote access to your phone for KYC assistance.
- Use official LPG portals, apps or authorised distributors.
- Check the authentication request and provide consent only when you understand what you are approving.
UIDAI describes Aadhaar face authentication as consent-based and maintains security requirements around the handling of authentication information.
Frequently Asked Questions
What is LPG eKYC?
LPG eKYC is the digital verification process used for eligible LPG customers through authorised oil-company services. The supported self-service process can use Aadhaar-based face authentication.
Can Indane, Bharat Gas and HP Gas eKYC be done online?
Yes, a self face-based biometric Aadhaar authentication route is provided through the relevant oil-company app and Aadhaar FaceRD for supported customers and services.
Which app is used for Indane Gas eKYC?
IndianOil ONE is the official customer app identified by the Government for IndianOil LPG services.
Which app is used for Bharat Gas eKYC?
Hello BPCL is the official customer app listed for Bharatgas services.
Which app is used for HP Gas eKYC?
HP PAY is the official customer app listed for HP Gas services.
Is Aadhaar FaceRD required?
For the self face-based biometric Aadhaar authentication workflow described by the PMUY website, the relevant oil-company app is used together with Aadhaar FaceRD.
What should I do if face authentication fails?
Check your camera, lighting, internet connection, app versions and device compatibility. If an error code continues to appear, contact the concerned LPG service provider with the error code.
Can I complete LPG KYC without a smartphone?
If self-service face authentication is not possible, contact your authorised LPG distributor and ask about the available assisted or offline KYC process.
Conclusion
LPG eKYC Online 2026 makes Aadhaar-based verification more convenient for eligible Indane, Bharat Gas and HP Gas customers. The Government’s official PMUY website provides a self-service face-based biometric Aadhaar authentication process using the relevant oil-company mobile app together with Aadhaar FaceRD.
Indane customers can use IndianOil ONE, Bharat Gas customers can use Hello BPCL, and HP Gas customers can use HP PAY for their respective LPG services. If face authentication is supported for your service, follow the official workflow and use Aadhaar FaceRD as instructed.
Most importantly, use only official applications and websites. Never share Aadhaar OTPs, UPI PINs, banking passwords or other confidential information with anyone claiming to provide LPG e-KYC assistance.
